At OBT Australia, we are committed to ensuring that your orders are processed and delivered in a timely and efficient manner. Below are the details of our dispatch and delivery policy.

1. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • If there are any delays due to stock availability or unforeseen circumstances, customers will be notified via email.

2. Shipping Methods and Costs

  • We offer both Standard Shipping and Express Shipping within Australia.
  • Shipping charges are calculated at checkout based on the delivery location and chosen shipping method.
  • Free shipping may be available on orders above a specified amount.

3. Estimated Delivery Time

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Express Shipping: Estimated delivery within 2-4 business days.
  • Please note that delivery times may vary due to factors beyond our control, such as courier delays, weather conditions, or peak shopping periods.

4. Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email with tracking details.
  • You can track your order through our website or the courier’s tracking system.
  • If you do not receive tracking information, please contact us at care@obtaustralia.com.au.

5. Failed Deliveries and Address Issues

  • Customers are responsible for providing an accurate shipping address at the time of checkout.
  • If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply.
  • If you experience issues with your delivery, please reach out to us for assistance.

6. Lost or Damaged Parcels

  • If your order is lost or damaged during transit, please notify us within 2 days of the estimated delivery date.
  • We will work with the courier service to resolve the issue and, where applicable, arrange a replacement or refund.

7. International Shipping

  • Currently, we primarily ship within Australia. For international shipping inquiries, please contact us before placing an order.

8. Contact Us

For any questions or concerns regarding our dispatch and delivery policy, please contact us:
📞 Phone: 02 7229 1970
📧 Email: care@obtaustralia.com.au
🌐 Website: www.obtaustralia.com.au

By placing an order with OBT Australia, you acknowledge that you have read, understood, and agreed to our Dispatch and Delivery Policy.